Free Delivery For Orders Over £200.

FAQ

Sullivans accepts Cash on Delivery (COD) and Online Credit Card (OCC) payments.

Pending order verification, orders will be dispatched within 1 business day.

Saturday, Sunday and holidays are not considered business days.

Each address you instruct us to dispatch to, is considered a separate order.

We endeavor to dispatch your purchase as quickly as possible, in order to meet your estimated delivery date. Estimated delivery dates are calculated prior to order verification. Delays in order verification could result in a later delivery date.

Please note: orders greater than 30 units are not eligible for expedited delivery (2-Business-Day, Next Day or Saturday delivery). If you have concerns regarding this policy, please contact our Customer Service Representatives at +44 7596 083516 Delivery dates are estimated. Actual delivery dates may vary depending on your locations.

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

YES, we do dispatch outside THE U.K, For details, please contact our Customer Service Representatives at +44 7596 083516

We use UKMail to dispatch your order as quickly and efficiently as possible based on your selected delivery method and location. Deliveries will be made during the carrier’s normal business hours. Once your order has been dispatched, you can track your order’s location using the information provided by the carrier chosen to handle your order.

Please note: orders greater than 30 units are not eligible for expedited delivery (2-Business-Day, Next Day or Saturday delivery). If you have concerns regarding this policy, please contact our Customer Service Representatives at +44 7596 083516

Delivery dates are estimated. Actual delivery dates may vary depending on your locations.

Once an order is placed at esullivans.co.uk, you cannot make changes online. For changes & assistance please call our Customer Service Representatives at +44 7596 083516

Yes, you can receive to another address besides your own. When you register with esullivans.co.uk, you will have the option to create your own address list. (Please note: The information that you store in your address list is for your use only. SULLIVAN’S will not contact anyone listed unless we have a specific question about a delivery.)

Returns and exchanges must be made within the guidelines in our Return Policy.

Customer satisfaction is our goal at esullivans.co.uk Please contact our Customer Service Representatives at +44 7596 083516 and we will replace the order.

Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

We offer size charts for all clothing. This will help guide you in determining which size to purchase.

MERCHANDISE

Please contact our Customer Service Representatives at +44 7596 083516 for assistance in determining the availability of merchandise.

SULLIVAN’S has resources to replace buttons for some of our merchandise. Please contact our Customer Service Representatives at +44 7596 083516 for assistance.

If you have a question on the proper care or fabric treatment of any of our items, please reference the item on our Web site, contact our Customer Service Representatives at +44 7596 083516, or e-mail us at info@esullivans.co.uk

WEBSITE

We offer many exciting career opportunities and are always searching for the most talented people to join our team. Please visit our career website at esullivans.co.uk/Careers to view all current openings.

Your privacy on the Internet is important to us at esullivans.co.uk. We do not sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Our online privacy notice describes the types of information we gather online and how we use it. Please read this information carefully.

GENERAL

We offer many exciting career opportunities and are always searching for the most talented people to join our team. Please visit our career website at sullivans.co.uk/Careers to view all current openings.

We are always searching for new talent. If you are interested in pursuing modelling work with SULLIVAN’S, please send us the following: A resume with your contact information, e-mail address, age and up-to-date measurements. Please include at least one full-face head shot and one full-length body shot. Please do not send nude photos.

E-Mail: info@esullivans.co.uk

Please contact our Customer Service Representatives at +44 7596 083516 for information on the current Sullivan’s models.

WEBSITE

A counterfeit product is a fake or imitation made with the goal of tricking you into believing it is genuine. Counterfeit SULLIVAN’S products are typically of poor quality and lack the details that make each SULLIVAN’S product high-quality.

Authentic SULLIVAN’S merchandise should only be purchased directly from SULLIVAN’S online and Amazon stores. SULLIVAN’S does not sell merchandise through other sources such as individuals, internet auctions and flea markets, and these are likely to be counterfeit or stolen property.

You may contact our Customer Service department via email at info@esullivans.co.uk or by phone call at +44 7596 083516 should you have any questions about authorized stores, distributors or websites.

Free Delivery For Orders Over £200.

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